Samenvatting

The examination IT Service Management Practitioner: Plan & Improve (based on ITIL®) tests the essential elements required to qualify as a professional who specializes in the Plan & Improve processes. The examination covers the processes of Availability Management, Capacity Management and IT Service Continuity Management.

Doelgroep

The examination for the Practitioner’s Certificate in IT Service Management: Plan & Improve (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Plan & Improve processes. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the processes of Availability Management, Capacity Management and IT Service Continuity Management.

Context

The Practitioner’s Certificate in IT Service Management: Plan & Improve (based on ITIL®) is part of the ITIL® certification structure.

Voorkennis

Before taking the IT Service Management Practitioner: Plan & Improve (based on ITIL®) exam candidates must have undertaken training with an EXIN-accredited training provider and successfully completed the practical assignments. The candidates have obtained the Foundation Certificate in IT Service Management (based on ITIL®).

Exameneisen

In-course assessment / Practical assignment

The candidate should successfully have completed the practical assignments.

Examenduur

120 minutes

Examenvorm

Computer-based or paper-based multiple-choice questions.

Examendetails

Voorbeeldvragen

A sample exam is available through your Accredited Training Provider.